I’ve started as technical courses lector in Slovak Telekom, later then as a support engineer within AT&T and then as Network Operations Center manager for company Porthus (Descartes Group).
I was leading NOC since first technical courses for employees, building 24/7 service, further employees knowledge development, building processes and quality improvement, till its integration into canadian NOC, when Porthus was bought by Descartes.
We used INFRA enterprice ITIL based ticketing system for Incident and Problem management later replaced by SAP.
Afte NOC integration I continued within Descartes as CAB mager for EMEA region and I was responsible for the whole administration of a process.
As I wanted to learn about how companies work in global I worked then in two small companies within our region – U-MAX (retail) and Domotherm (production) where I was responsible for improvement of processes within these companies. By this way I was able to better understand the relationships between departments and all the processes. Today I’m able to understand the processes from the goods ordering via its storage, through its processing in production and sales.
I ‚ve also developed my management knowledge by reading of management related books.
Now I’m ready to start again in international company and use my knowledge in bigger environment.